Medical Office Administration

Medical Office Assistant Courses

  • The diploma of medical office administration program is designed to provide students with a variety of knowledge and skills which are needed to work in a private physician office, clinical office, or hospital. 

    The student will learn the basic use of medical terminology, the various functions of management, the requirements specific to patients with certain diseases or disability, knowledge of good customers services, the knowledge of OHIP, WSIB and third party billing, the knowledge of maintaining the health records and various ethical and legal issues attached with them, and the knowledge of general rules pertaining to medical transcription. 

    This program includes 9 models. It covers all the necessary elements to work as a medical office administrator. We focus on practical knowledge. After training the students will fully qualify for the career market. 



  • 40 weeks of instructor-led, full-time training. 

    Total lecture hours: 970 hours. 

  • This program includes 6 weeks co-op job placement.
  • Applicant must have a university degree or a science college diploma with demonstrated competency in English.

  • Graduates for the program can develop career in the following industries:

    • Private medical clinics
    • Community health units
    • Pharmaceutical companies
    • Hospital departments (admissions, out-patient clinics, emergency, radiology, or as a ward clerk or surgical booking clerk)
    • Nursing homes
    • Medical and research laboratories
    • Senior citizens residences
    • Medical transcription departments/facilities
    • Private veterinary clinics
    • Medical specialty offices
    • Midwifery clinics
    • Medical supply companies
    • Medical laboratory
    • Dentists
    • Insurance companies


  • • Medical Office Assistant 
    • Medical Receptionist
    • Ward Secretary
    • Medical Secretary
  • Medical Office Administrator(1243), this is an occupation under Skills Matrix B in the NOC code.
  • • Answering phones
    • Greeting patients
    • Transcribing legal and medical correspondence
    • Processing patients medical records
    • Scheduling appointments
    • Medical Billing (OHIP, WSIB & third party)
    • Manage the inventory control of office and medical supplies
    • Basic accounting and payroll
    • Preparing examination rooms
    • Establishing and maintaining patient's medical & personal history and record in order to keep it up to date
  • • Greeting and dismissing patients 
    • Customer services
    • Communications
    • Maintaining patient's record 
    • Maintaining a neat and clean working environment 
    • Basic clinical noninvasive procedures like recording pulse, blood pressure, temperature, height and weight 
    • Use of computer software (Microsoft Word, Excel, PowerPoint and Access) 
    • Dealing all sorts of relevant correspondence including medical transcription 
    • Responding to telephone calls 
    • Sorting and prioritizing mail
    • Scheduling & booking appointments 
  • You can view the program video by clicking here

    Pharma-Medical medical office assistant program video